J.F.K.
I was completely satisfied every step of the way with Brogan Cadillac. Everything was straightforward and handled at the highest level of professionalism. To be honest, I wasn't expecting that. I kept waiting for a hitch or redirection but it never happened. I have never had a more pleasurable experience buying a car in my life. If Brogan Cadillac can stay the course and treat every customer the way I was treated, Cadillac will be the major benefactor. Perhaps, Cadillac should model all their dealers after Brogan Cadillac. I can not overstate my satisfaction with the car or the dealership. Thank you!
M.A.T.
My salesman was Jose and he was so very knowledgeable and very polite and respectable and I will continue to do business with him in the future. Excellent salesman!
W.A.M.
This is my third Srx and I am still so happy with Brogan Cadillac and it's employees. Cliff Beebe my salesman always makes the leasing experience pleasant and takes the time to make sure that I get exactly what I want each time and gives me the time and information necessary to make sure I I get the vehicle I need. Victor in the service department has been my service advisor for many years and always does his best to make sure that all service maintenance and repairs are done at my convience and in a speedy manner. This is most appreciated as I have a busy work schedule and Victor understands that I need to drop off and pick up my car quickly and has a courtesy car available so I can be on my way with the least impact on my schedule. Thanks to Cliff and Victor for making my experience at Brogan so great!
A.C.
The assistants where superb,kind,thorough and above superior to an out of town person in trouble with his windshield washer Please send my thanks to them all for a job well done..
R.J.T.
By far the best dealership I have ever been to. Always great service.. BTW..I purchased my first Cadillac from Brogan in 1990. I remember being impressed with the the fine service then .... Nothing has changed!
S & N. P.
Jack helped tremendously with his usual caring. His taking charge of the problem
and handling of it was efficient and very reassuring. Having a safe and reliable
car is very important to my husband and I as we now take my 87 yr. old Dad with
us on many occasions. I always feel that my car will get us wherever we're going
safely and in stylish comfort. Thank you Jack and Brogan Cadillac!
B.J.F.
I have been dealing with Brogan since 2010 and have answered a few of these. The answers have not changed. Consistent, friendly, professional, etc. It takes a lot to convince a frugal person like me to invest in a 50k vehicle but Caddy quality plus Brogan excellence is a winning combo.
A.G.F.
I have been dealing with Rakesh Mehrotra for many years, back when he was with Clairmont and now with
Brogan. He ALWAYS goes above and beyond the call to take care of what I require in my new car purchase.
I am thoroughly satisfied with my new purchase !!!!
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F.V.
Victor & George provided me with EXCELLENT service and worked with me
to help correct my current auto issue. I think so much of these 2 guys that I
drove from Mahwah where I live and where there's another Cadillac Dealer so that
I could feel confident that the work was done honestly and correctly before I
take my annual 7hr trip up to Maine. These guys exemplify what Cadillac
represents....the Best!
S.H.S.
This is my second car purchased from Brogan, and they have earned my loyalty. Both the sales and service department have been a pleasure to deal with.
R.C.R.
Both Ron and TJ helped make our transition into our new car seamless! It was the easiest experience we have ever had in purchasing a new car. We highly recommend this dealership and will be back!
A.L.D.
My sales consultant Paul Wurst was very patient, knowledgeable and kind. He answered all my many questions about the vehicle options on the phone before I came to the dealership and when I came in spent the time necessary to find the car on the lot that had the options I desired that were in my price range without me ever feeling rushed. He also spent a lot of time going over all the features of the car with me at delivery. Additionally, the sales manager, Rocky returned my calls promptly concerning final delivery and pricing of additional options I wanted. This is my first Cadillac, the car I have always wanted, and the first of a few more that I plan to have in my lifetime which I will definitely look to purchase from Paul and Brogan Cadillac.
J.M.
I just purchased a 2013 CTS through Cliff Beebe. He was very responsive and
receptive to my needs and questions. He was extremely knowledgeable about the
car and it's features and was willing and able to explain the features until I
"got it" This was my first experience in buying a car alone and it was a
pleasant and profitable experience. I would highly recommend Brogan Cadillac and
Cliff Beebe and my service adviser Jack Dungen
D.M.
Thank you so much Tony and Joe as well as the entire Brogan staff. They make you feel like family. It is a pleasure going to Brogan and will be bringing my other Cadillac in next week. I appreciate the communication and the friendly reception.
R.S.
RICHARD HORTON AND YOUR SERVICE DEPARTMENT ARE QUITE HELPFUL, KNOWLEDGEABLE, AND
INFORMATIVE. THEY MADE AND FULFILLED ALL THEIR PROMISES AND MORE..
B.P.
THE STAFF AT BROGAN ARE ALWAYS FRIENDLY, PROFESSIONAL AND TAKE GREAT CARE OF MY
SERVICE NEEDS. MAKING SURE I AM 100% SATISFIED WITH EVERYTHING INCLUDING MAKING
ME FEEL LIKE PART OF THE BROGAN FAMILY.
M.B.P.
Tony in Brogan Service Department is Excellent.I have been getting excellent service since 1989!
N.V.E.
Cannot say enough good things about Brogan dealership and their service
department; particularly my service consultant, Jack Dungan -- who arranged
everything, from alternative transportation, to vehicle repair, and to making
sure which repairs are chargeable back to warranty and which ones I will need to
cover on my own. HIGHLY RECOMMENDED!!! Having all my service done at this
dealership, and the level of attention and customer support I get from them,
makes me utterly convinced that Cadillac ownership truly is a remarkable and
rewarding experience.
C.R.
Victor Santana is an outstanding Service Rep. And the Brogan Dealership provides
excellent accommodations and refreshments while waiting for the car to be
serviced.
M.J.N.
This is our second purchase from Brogan and we came back due to our great first experience. We could have purchased a vehicle at a closer dealer but instead went back to Brogan because of their service and buying experience.
P.A.A.
I would like to thank Greg Milleman for his professional yet caring efforts for making my experience in purchasing my ATS such a great one. My husband is not computer savvy but Greg had him feeling so comfortable by the time we left with our new car (with Cue). Thank you Brogan for the IPad. Great help and such a great idea!
J.G.
I shopped at 4 Cadillac Dealerships before making this deal with Ron and Gary.
They are the polar opposite of what the stereotypical "car dealer" is known as.
They were fair, they were honest, and they were thorough. You can be sure that
if a friend or family member is looking for a Cadillac i will be referring them
to Ron and Gary. Thanks
D.G.
My 2013 ATS needed a new tire. I was taken care of immediately. I wouldn't think
of going to another dealership - Brogan is like part of the family. Thank you
for everything!
M.F.C.
| I must inform you that Brogan Cadillac dealership, Totowa, NJ are the best. My sales representative, Mr. Joseph Zito is the best an asset to General Motors, and has a thorough knowledge of Cadillacs. He is second to none, and my service rep, Mr. Anthony Idone is fantastic and the reason I have all my service done at Brogan is due to Mr. Idone.Keep up the great job and employing the finest stalk. |
N.P.
Cliff is a pleasure to work with. I have a lot going on, a child with special
needs at home, and the last thing I want to do is go back and forth to a
dealership and have to spend hours there. I communicated with him via phone and
email, and when I came in, he had everything ready, car picked out, and I walked
out with a new car. I would highly recommend Cliff Beebe and Brogan!!
M.O.
This is my 8th vehicle purchased from your dealership. this was the first time
we had the pleasure to deal with Rakesh Mehrotra who was very helpful during our
purchase. He is a credit to your dealership. Also I would like to say its been a
pleasure working with Victor my service rep. since 1990.
M.A.L.
I am so pleased with the classy way in which I am treated at this Cadillac
dealership. I feel like a queen every time I go. Victor is a gentleman and
everything is so organized. Even the car doors open for you and cleaned ,
washed--and wiped down. I will lease or buy my next Caddy here.
N.E.
Service manager at Brogan Cadillac went above and
beyond in providing the best possible service experience I have had on any cars
I've owned and dealerships/service shops I've been to through the years.
T.S.
Coming from a customer service background, I can clearly see that you guys have
your act together. From the drop off to the pick up, everyone handled themselves
very professionally. Outstanding job.....Keep up the great work!!!
C.A.B.
| Great experience all around, from salesman, finance and service people. I would recommend Brogan to friends and family. |
S.B.
I have been a customer of Brogan since they have moved to Totowa. Currently
Victor Santana is my regular service rep who knows how I feel about my Caddy and
takes care to make sure it is always in top condition. When Victor is not
available I have Tony Iodine to fill in and I receive the same top notch service!
J.P.L.
This 2013 ATS is my 2nd Cadillac that I've owned. Brogan took over from
Clairmont Cadillac (where I purchased my first 2009 CTS) when they closed. I have
always gotten excellent service from Brogan and Rocky and the boys in the
service department specifically Tony and Jack are great to deal with and are
completely attentive to my needs.I have recommended Brogan to others and will
continue to consider them for my future vehicles.
R.H.
Jack greeted me & had all the information needed to service my car. I
received a loaner car promptly and was on my way. He took care of everything my
car needed & returned my car to me I clean & excellent condition. He
also made sure that my phone was bluetoothed & any modifications made to the
cue system were working.
M.V.
The sales department made us feel at home we took the car out for a ride and he
explained all the bells & whistles.
C.K.
The sales and service staff at Brogan are the best! We would not trust our cars
to anyone but Brogan. We recommended Brogan to a friend, just recently, and he
purchased a new XTS.
K.L.S.
To Doug Ferreira my Service Advisor, Mr. Horton, the Service Manager;Thank you
very much for your time and assistance in addressing and rectifying all of my
service issues as always. Your dealership is a breath of fresh air in a tainted
industry.
S&J.D.
Service is always great - but I firmly believe that our service rep, Jack, makes
it all happen for us. We bought our last two cars at Brogans because of our
sales person, Chet and the fact that we could keep our service rep, Jack, for
the new cars.
A.H.B.
| The service department is excellent. I really appreciated speaking with the
technician Dan directly. Always a great experience at Brogan Cadillac. |
D.T.
My check engine light came on after a message on the dashboard read a problem
with the traction. I called Doug at the service center who set up an
appointment. The day before my appointment, the check engine light went out. I
kept the appointment fearing since no trouble was indicated, it would be a
wasted visit. Doug had a loaner car all set for me, and kept the car there to
try to determine the problem, he found the problem, fixed it and I was set to
go! (with a nice clean car). Wonderful service. They truly care, no problem is
too small, no question too "stupid". Every employee one passes at the service
area greets you with a hello. Love them all!
S.M.
Extremely satisfied with our recent service visit. Handled in a very courteous
and professional manner Also met with sales representative who was also
extremely courteous and knowledgeable about vehicles we were interested in.
Can't say enough about Brogan Cadillac. They are the best.
P.B.M.
Tony is the best in the Brogan Service Department. Honest, professional, with
high energy, urgency, and understanding of the importance of happy customer. I
am Brogan happy customer since 1988. P. B. Markovic, MBA (M), BE (ME), MT
Doctoral Candidate Management of Organizational Leadership
F.L.
I felt like I pulled into a pit stop with several mechanics hovering over my
car; wiping it dry from the wash, fastening a Brogan plate cover, reactivating
my bluetooth, getting oil change, checking tire pressure, etc. Wonderful
experience. Thanks for the excellent service.
A.D.
They are by far, the absolute BEST!!! They always treat you as if you're the
only customer they have!! Highly recommend them to everyone.
R.O.
Jack, your Service manager exudes professionalism and quality from the moment
you speak with him on the phone to the last moment you drive out the door after
picking up your car. His keen sense of excellence is tantamount to none.
R.A.
Brought my car in for service updates. The woman
that took my appointment was really nice and referred me to the service manager who answered all my questions. Victor was attuned to my needs. Setup me up for a loaner just in case my service would take longer than usual. The woman mentioned above called up the next day to make sure that everything went well. Everyone seems like they cared about their customer. |
|
E.P.
From the very first Rich addressed all of my concerns with the
utmost care and professionalism. Based on my recent service experience, I would recommend Brogan
Cadillac (and especially Rich Horton) to anyone considering driving one of the
best cars on the road today, the Cadillac XTS.
M.P.
From the minute I drove up to the service area to the minute I left, I was
extremely impressed with the professionalism of everyone I dealt with. I felt
confident in the dealership and the experience was extremely pleasant.
M.S.G.
Paul was fantastic...............not pushy. He knew I was also looking at the 3
series BMW as my other option and not once did he say anything truly negative
about the other car/dealer and I really appreciated that. Its fine to promote
your own highlights of the Cadillac and that's what he did. Paul was always
professional and always had a great smile no matter how many times I came in the
showroom ( I think 5 times). I will recommend Paul and Brogan to anyone I come
into contact with looking for a luxury automobile.
E.A.B.
Being in the car business I would highly recommend Brogan Cadillac... Very
professional dealership from the minute i stepped into the showroom... Jim was
very helpful and knowledgeable about the vehicle... Having this being my third
GM lease this was the best experience by far... Will absolutely refer customers
and continue to do business with them...
W.D.
The entire transaction was a pleasant experience.
At no time did we feel pressured into this purchase. The salesman, Paul Wurst,
was very informative.
M.M.
The professionalism and care provided by Jack and
the other service representatives is second to none. They keep you informed of
the repairs, status of repairs and options during the process.
V.A.
On 2/22/13, I took my Cadillac CTS 2010 to Brogan Cadillac due to an annoying
noise coming from the roof of my car. I did not schedule an appointment, I just
showed up. Victor Santana the Service Consultant courteously greeted me and
provided second to none service. Provided me a loaner until my repair was done
and called me the same day to pick up my repaired car. I truly appreciated
Victor Santana's customer #1 attitude. I recommend the services of Brogan
Cadillac, specially the services from Victor Santana. Sincerely, Victor Alzamora
J.A.W.
Chett Livingston was a great sales person. This is my second CTS and he is the
only one who sat with me in the car and explained everything. I learned things
about a car I already leased for 4 years from Mr. Livingston. He took his time
and had no problem staying late to explain everything. I will come back because
of Mr. Livingston
K.L.S
I found Messrs. Ely, Beebe and Dungan to be most considerate and helpful in the
fulfillment of my lease agreement.
R.R.
The service department at Brogan has always been great. My car was totally dead
in my driveway, Jack suggested the Cadillac Roadside service, I called, they
came and replaced my battery and I was able to then drive my car in for the
required oil change and have an overall check done on the vehicle. I like how
Brogan takes care of my worries and since I am a woman and a widow and sometimes
feel anxious about taking care of car needs, it is very important how the
service people treat me at Brogan and it has always given me peace of mind.
Catering to female drivers of Cadillac cars is a very important issue. I tell
all my friends, If you want peace of mind, go to Brogan Cadillac.
D.N.S
It was by far the most pleasant car buying experience I ever had, Ron Rodriguez was excellent. I would highly recommend Brogan Cadillac to anyone. Great job guys. Love my Caddy!!!
D.R.
As always, my Brogan rep. In the service area (Jack), was more than helpful. I
especially appreciate the fact that Brogan's service people really check my car
over very carefully whether or not it is covered by the warranty or it is not. I
fully intend to use Brogan in the future for all of my service needs; and when
it comes time to purchase another car they will be first on my list of
dealerships, most likely the only one. My compliments to TJ and his father for
running a well run organization.
R.T.G.
I have never even considered buying an American car!! You have Totally changed my mind. Great Job!!!
J.W.
Brogan Cadillac is an awesome place to purchase a car. Paul Wurst is the best!
Everyone who help us there was perfect! We will definitely buy another car there
in the future.
A.C.
My service representative, Jack, is the best
service representative I've had since I started purchasing new vehicles in 1983.
The dealership if very customer driven. My car was in for service yesterday and
I recommended Brogan to a friend today.
J.O.
General Manager is super, Sales staff especially
Paul Wurst is outstanding, Service Department, Jack Dungan, is an excellent
service writer and a true gentleman. With individuals like these on your staff I
will be a returning client. Your store is not an automobile dealership but a
family I return to when needed.
L.W.
Great dealership. Chett Livingston is an excellent salesman. This purchase at
Brogan was easier than a trip to the supermarket.The new 2013 SRX is better Than
I expected.
T.G.S.
My family has been buying Cadillacs from Brogan since the 1960'sand the next
generation of ownership,management and all personnel has not skipped a beat.
T.B.
The service staff is very accommodating, courteous
and efficient. My service representative is Tony Iodone and on Saturday visits
it is usually Doug Ferreira. When possible, they have supplied a loaner car for
extended service days or sent a driver when I didn't have a ride available. I
have been very pleased with their service.
E.C.
We have been dealing with Brogan Cadillac for years
and have always been extremely satisfied. Rocky was terrific.
T.C.
I have had many car buying experiences in my
lifetime and I can say without hesitation that Ronald Rodriguez and Brogan
Cadillac are the best in the business!
L.D.
In a nutshell, there are a number words that can express the service Brogan
Cadillac provides; EXCELLENT, SUPERB, EXPEDITIOUS, PROFESSIONAL. From the
welcome, to the expedited service attention and detail, to procuring a vehicle
should one's vehicle need remain overnight for service, THE BEST BAR NONE! On a
personal note, I can honesty say that there are SERVICE TECHNICIANS, BUT there
is ONLY ONE TONY IDONE! And Brogan has him... To loose Tony would tantamount to
loosing ONE OF A KIND. Thank you...
M.A.S.
Mickey Asemacos and Thomas Mann were outstanding!Both gentlemen were always
available to take my calls no matter how small the question thus making this
purchase a pleasurable experience.They are true assets to your business.
T.J.M.
This was one of the easiest purchases I have made in all my purchases. The sales consultant, financial consultant and the owner all sat with my wife and I and explained everything about the car, lease and the dealership. We were never rushed or neglected or not given an answer to any question that we had. They are a great dealership and a great bunch of guys!!!
M.V.
It was our first service experience at Brogan
Cadillac, and the Service Consultant Jack Dungan was just great. He explained
what we needed and correctly answered all our questions. We were so pleased with
his service, that when we picked up our car we both decided that from here on we
would be using the Brogan group for all our needs and when the time comes to
replace our current car we'll go to Brogan's.
S.A.
My name is Samantha Angelo. I writing to
you to extend my appreciation of excellence in customer service I have received
at the Brogan Cadillac dealership in Totowa, New Jersey. I made a purchase of a
2006 Cadillac yesterday, November 2, 2012, with James J. Bobowicz. I just want to express how grateful I am with
his help, his knowledge, and his understanding of my needs, which is more than I
can ask for. On Wednesday night I got
into a bad car accident. Unfortunately,
sadly to say, I had totaled my 2005 Cadillac CTS. I must say if it wasn’t for
that vehicle I may not be alive right now.
I had the vehicle for 7 years and was everything to me. I'm a New York City police officer, Marine,
and live in Rockland. Despite the
distance I would not go to any other dealership, only Brogan Cadillac in Totowa.
Jack Dungan has always assured my complete satisfaction. I have always
appreciated his dedication towards my customer service. I wish there was more to
express how thankful i am for James J. Bobowicz and Brogan Cadillac, I couldn’t
except going in to any other payment with any other vehicle, and James (Jim) has
in my opinion went above and beyond in his excellence in customer
service.
F.M.K.
The whole staff at Brogan - sales people and service people - are friendly, courteous and extremely helpful whether sales or service. My sales person - Ron Rodriguez was patient, answered all questions, and on car delivery spent a lot of time explaining the various "new gadgets" on the XTS. Rich Horton and Doug Ferreira in service have also been very helpful servicing our previous 2004 Cadillac and answering questions regarding this new XTS. I am very pleased with Brogan Cadillac.
P.P.
I find that all the employees are very helpful,
with any issues a customer may experience. The service department is the best
service department I have used. The sales staff knows the product. I have always
received a prompt response. I find that the customer does come first. Thank you.
L.M.
Their staff is very professional, knowledgeable and
eager to serve. The showroom and service area is upscale, modern and clean.
K.P.S.
As I said before, I can buy my Cadillac at any dealer and get a very similar
deal. Brogan's service dept. sets them apart.When I got my car back it looked a
lot better than when I brought it in!!!
A.D.
I have been a Brogan customer for years and find
their service department to be outstanding. They strive for perfection and as
far as I am concerned they reach and surpass it every time. I intend to continue
to brag about the wonder service you provide. Thank you.
M.B.P.
I was going out of town and needed immediate service. I called at 1pm and I was
accommodated within 15 minutes of my request, the repair was made and my vehicle
returned before the end of the day. Thank you.
P.M.C.
Brogan has been a consistently reliable and reputable. We wouldn't use any other
dealer. Our service consultant Victor is pleasant, conscientious and extremely
capable.
G.I.T.
Prior to the introduction of the XTS, I advised my Sales Consultant, Paul Wurst,
of my interest in the new model and he said he would call me as soon as it
arrived at the dealership. He kept me informed of the anticipated delivery and
after it arrived, I went to see it and took a test drive.When taking delivery of
my new XTS, Paul was very helpful and continues to give me all the time and
support I need in learning the features of my new car, not only in person, but
also by telephone when I call him.Having dealt with Brogan Cadillac in the past,
I can say from experience they have always been very helpful in resolving any
issues.
T.C.
The entire experience, from the time I arrived at
the dealership to the time I left was outstanding. Pleased with service provided
by Brogan Cadillac.
S.G.
Brogan Cadillac makes you feel like your one of
their family. They take your concerns and put them at ease. They are looking out
for your best interest and your vehicle. I always look forward to going to
Brogan because I know that I am in good hands and my car's interest is
paramount.
Y.J.A.
Our salesman was very friendly and helpful without being pushy. We had a great
experience dealing with him and the dealership. Thanks for helping us get our
dream car! We will enjoy it for many years to come.
A.H.
Very helpful and friendly and appreciate the time taken to explain the car. Cliff was awesome to deal with!
J.T.G
Brogan Cadillac was great. The entire staff could not have been nicer and more
helpful. My family and I were starting out on our vacation when the car
overheated. I knew that Brogan was not far from where we were. Brogan had us
back on the road in under 3 hours and saved our vacation. They even welcomed my
dog. Bravo Brogan Caddy! I also got to see the gorgeous XTS. Cadillac ownership
has its privileges.
A.R.B.
From Rakesh the Sales Manager to Jack the Service Advisor and everyone in between, they make it a pleasant experience to visit Brogan Cadillac!
M.C.M.
This is my third Brogan purchase. This is an outstanding dealer and my sales and
service representatives have been fantastic in every respect. Highly recommend
the Brogan team.
M.Z.
Fantastic Service! We were on our way from Philly to Boston, my wife and I
noticed our battery was overheating in North Jersey. Obviously far from home and
from our destination, we were in a difficult situation. We found Brogan on the
web and were lucky enough to reach Victor Santana. He told us to bring the car
in. Long story short, we were on our way with a new battery and on the road
again in three hours. Vic understood our plight and we made it to the start of
the Red Sox game that evening. I have nothing but praise for him and the crew at
Brogan.
A.S.B.
Brogan staff are very professional in thier sales and service departments. I am
very please when dealing with Brogan's sales and service staff.
S.D.
I noticed the Check Engine light lit on my 2008 CTS when I started to my office
in CT. I stopped by Brogan to see what could be the cause. Jack said have a
seat in the lounge and he would check it out. With in an hour he informed me
it was an Emission control Value and he would have it repaired in a half hour
and there would be no cost. The car was ready on time with it being washed to
boot. I could have been on my way to the office but since everything went so well I
played hooky and took the day off. Thanks Jack!
V.&E.J.
I have a Cadillac CTS. I brought in the car for an oil change. I was told that
my tires needed rotating which I appreciated. The time that it took was short in
comparison to other brands of cars I have owned. It was delivered with a wash
which I again appreciated. I waited in a comfortable room which offered coffee,
pastry, juice and water. I was able to drink coffee and look at a morning talk
show. It was a great experience.
T.J.K.
Excellent service with Rakesh. I could not have asked for a better experience in
leasing my new car.The dealership even went above their duty and got me a Brogan
Cadillac golf shirt that I Iiked. That is superb client service !
J.F.M.
Very happy with how I am treated every time I go to Brogan. The service advisor Tony is
a pleasure to deal with.
L.K.S.
I love my new Cadillac and am grateful to Rocky, my sales consultant, for going out of his way to get me the vehicle I wanted with all the options I wanted and the color.
V.G.
Brogan Cadillac, Rte 46 is the most professional dealership I have ever
encountered and I have owned luxury cars for many years. I was so satisfied with
my wife's CTS that when my current lease was up, I went to Brogan and leased the
SRX. I am completely satisfied with the vehicle and everyone at Brogan from
service to sales. Specifically, Manager Rocky, Sales Consultant Joe Zito and
Service Techs Jack and Tony are the professionals that I have dealt with
recently and in the past. All are superb professionals in their respective
fields. I would recommend Brogan Cadillac highly.
M.E.R.
My sales representative who also happens to be the sales Manager (Rakesh
Mehrotra) is a super professional and extraordinary human being. Dealing with
him was a total pleasure. Also, the XTS is the most amazing car I ever
owned/leased and definitely the best Cadillac that has ever been produced. I am
extremely satisfied with the car in every aspect. It is an awesome car!
A.G.
This is the 4th vehicle I have purchased from Rakesh , and as always it was a
pleasure. I absolutely love my new SRX,it has all the interior space I needed ,
it handles great and it is easy on the eyes.
C.K.
I have purchased all of my cars from Brogan since
1981. The sales and service department has always been professional, friendly
and, well informed, and has maintained that reputation over the years.I would
recommend Brogan to anyone.
L.T.
Rakesh Mehrotra made leasing my SRX the best car
buying experience I've ever had. Paul Wurst did a fantastic job giving me an
orientation of my vehicle when I picked it up.
R.P.S.
VERY PROFESSIONAL, VERY THOROUGH, VERY INFORMED, OFFERED ADDITIONAL INSIGHT, AND
THOUGHTFUL AND KNOWLEDGEABLE.. THANK YOU RICHARD HORTON AND JACK. JOB AND
SERVICE WELL DONE..
M.A.C.
I would recommend this dealership and the Cadillac CTS4 to everyone. I love the
fact it uses regular gas.
D.J.B.
Great overall experience. Bought my car in Florida from another dealer, but
since I brought it to NJ 2 years ago I always have it serviced at Brogan. They
do a great job.
A.D.
Service at Brogan is a simple and quick process for
the customer. I arrived and was out the door in a loaner in 10 min. When I
arrived to pick up my car I was out the door within five min. I will most
certainly return to this dealership for service next time.
J.F.C.
THIS WAS THE MOST ENJOYABLE AND PLEASANT EXPERIENCE I HAVE EVER HAD AT ANY
DEALERSHIP. CLIFF BEEBE WAS THE MOST THOROUGH AND DETAIL ORIENTED SALES
CONSULTANT I HAVE EVER WORKED WITH. I WOULD REFER FAMILY AND FRIENDS TO CLIFF
AND BROGAN ANYTIME
A.H.
Truly, I have never given an all "excellent" rating on any service provided me
whether automotive or any other kind, but Brogan truly deserves it. I purchased
my Escalade at a dealer in New York where I was living, but after visiting
Brogan for a tune-up, I switched the care of my truck exclusively Brogan. I'm
sure my next vehicle search will originate at Brogan Cadillac.
S.T.
Brogan has the BEST service I have encountered at ANY dealership by far. Special thanks to Vic Santana, my service advisor.
R.L.M.
A special complement to your sale consultant Mr.John Jones and your service
advisor Mr. Victor Santana for their conscientious work and time they spend on
me.
A.T.
Paul Wurst exceeded my expectations and made the transaction a pleasurable
experience. I would recommend Paul to all my friends and my family.
G.P.
I recently moved to New Jersey and had heard that the service department at
Brogan was highly rated as one of the best in the state. I must tell you so far
I agree with that assessment as the service I received so far has been top
notch. The service department at Brogan has always treated me with courteous,
friendly and professional service. I always feel like I am getting personal
attention and my car quality car care service. The service consultant is very
helpful and answers my questions in a professional manner, Doug Ferreira is the
service consultant that helps me when I come to Brogan. If I need something
addressed he is there to see to it getting done. Great Job by Doug and all the
staff at Brogan. Thanks!!
R.V.
John Jones our Brogan Sales Representative was
terrific. He came in on his day off to accommodate our request for an extended
test drive. He answered all of our questions and we felt he worked on our
purchase with our best interest as his goal. He guided us through the paperwork
and explained everything in the car before we left. This is the second Cadillac
we have purchased and John was our sales person for both sales. I would not
consider buying another car from anyone else but John or Brogan Cadillac.
A.T.
Paul Wurst was a true professional, knew the
product extremely well and exceeded my expectations during the buying process.
W.R.R.
Excellent experience. Courteous, professional staff in all departments. Brogan
dealership was the best dealership we have dealt with. Will definitely go back
when it is time for a new Cadillac.
S.K.
Thank you for all your help and assistance with new
car. Just love it! Again thanks. All that you do from the time I came in to
check on the XTS was excellent and all the assistance you all gave me was
outstanding. I would do business with you again if I decide to buy another
Cadillac and recommend you to others.
A.D.
Amazing customer service! They have a wonderful
team who goes above and beyond for the client! If anyone is looking for a
Cadillac Dealership I recommend them!
G.W.P.
I have always been impressed and "completely satisfied" with all facets of
service at Brogan. The Service consultants are very professional and courteous
and take the time
to ensue that I understand the services performed. They go above and beyond!!
to ensue that I understand the services performed. They go above and beyond!!
K.L.G.
I had the most pleasant experience with Brogan in comparison to other dealers I have dealt with in the past ... John Jones was a true professional, a kind man, good listener and truly took time to help me choose the best car for me. Thank you!!
E.A.
Tony has always been exceptionally helpful, knowledgeable and efficient in handling all of my service request. The lounge is very comfortable and wait time flew by. I am impressed with Brogan!
R.H.
Our salesman, John Jones was probably the most qualified salesperson we have encountered also, he has the best personality.
H.S.C.
The manager Rakeash and sales person Joe were ultimate professionals in
all
aspects of sales, customer relations and all the necessary details to
complete
and deliver the car to me. I had nothing to do but drive the car
away. I
recognize ultimate customer service as I am the Vice President
of Customer
Service an international company and understand that
delivering quality service
is not always easy. Please thank your team
for an outstanding sales experience.
|
C.A.B.
Cliff Bebe was my salesmen. He was very nice, helpful and professional. He was
so great in steering me in the right direction to be able to purchase a 2012. I
am very happy & satisfied with Cliff and my new car.Thanks Carol Ann Biase
A.M.
Our consultant. Ron was very professional, knowledgeable & likable. His integrity is why we signed that day!
M.M.
Brogan is an impressive dealership. I was very impressed with there courtesy,
honesty and professionalism and hope to have a long relationship with them in
the future.
R.J.W.
Cliff Beebe, my sales consultant was very professional, truthful and courteous
throughout the process and very thorough in his tutoring of all of the car's
features. It was a total pleasure dealing with Cliff and the entire Brogan team.
All were very friendly and my total experience was A++. Thanks to all and I am
looking forward to the same service and treatment throughout my lease
term.Regards,
B.C.
My salesman, Paul Wurtz, treated me very nice and I
enjoyed working with him. He was very helpful.
R.R.
They are a one in a zillion, first class,
operation. They make me feel like I am part of their family, not just in a
business sense, but in all ways.
G.W.M.
Tony is a outstanding customer service representative. I will continue to
purchase and use Services Center.
B.A.S.
Brogan was absolutely fantastic. Jim Bobowicz is a great salesperson. He
listened to our requests and provided us with the exact car we wanted at a
fantastic price. I could not be more satisfied with our lease and will
definitely be coming back again. Thank you so much to Jim and the rest of the
team at Brogan Cadillac.
J.W.
Dear Mr. Horton,
Just wanted to let you know what a pleasure it is to
work with Vic Santana. I have been coming to Brogan for more then 10 years and I
have to say that my experience with
Vic has always been excellent. He is the reason I come back to Brogan.
I know people always let you know when they are not happy so I just wanted to
let you know how pleased I am working with Vic. Please pass this message on to
him and keep up the good work.
Regards,
Jackie Wrobel
C.A.S.
The assistance, knowledge and overall enthusiasm of Joe Zito in sales and
Rocky
and how Jack in service treats us like we are his only customers
keeps us coming
back. Due to that professionalism and courtesy, we
now have 3 Brogan Cadillacs
and are completely satisfied. we
recommend Brogan to anyone who enjoys a
beautiful smooth ride in a
classy car. from sales to service, Brogan is the
best. keep up the great work!
|
V.G.
Totally satisfied with Brogan in all areas....Service is beyond accommodating and
professional.....I will continue to do business with Brogan.
C.A.K.
I have purchased all of my vehicles from Brogan Cadillac, back to when they were
located in Clifton, NJ. As a return customer, I am completely satisfied with the
professional and courteous manner of the dealership and service dept. Ron
Rodriguez, our salesman, is extremely well informed and polite -- he is an asset
to Brogan. My husband owns a 2008 STS and he has already made an appt. with
Doug, in the service dept., even though he purchased his vehicle at a dealership
that closed. We feel very comfortable dealing with Brogan. Thank you!
A.M.
My service consultant, Tony Idone, was courteous and efficient. He took my
requests for service over the phone, and had them all organized when I brought
my car in. He has been an important part of my 2008 Cadillac ownership.
B.E.
We originally made a HUGE mistake and took our car to Ramsey/Mahwah Cadillac for
the same problem we took our car to Brogan for. The Mahwah Caddy svs. cntr. had
our car for 2 weeks and never fixed it. I had the WORST service and experience
at Mahwah Caddy. I called up the service manager at Brogan, told him of our
horror story in dealing with the Mahwah Caddy svs. place. Brogan made sure we
were treated AMAZINGLY! Tony the main guy I dealt with was wonderful. Our car
had a mysterious problem and Brogan was not happy until it was fixed properly. I
treated so kindly and with respect. My car is great and I honestly cannot wait
to have to bring it back to Brogan! It was like going home to see family! They
are a great group at Brogan and they should be commended for all of their hard
work!
B.S.
Jim Bobowicz was extremely helpful putting this
deal together. Altogether it was an amazing experience and I could not possibly
be happier. Thank you to Jim and Brogan Cadillac for making this experience a
great one.
S.A.B.
To Whom this may concern:
I am writing an e-mail to Brogan Cadillac dealership in order to express my gratitude and appreciation for such a wonderful experience leasing a brand new 2012 Cadillac CTS. For the last several months I have been in the market for a new car and I have heard some strong recommendations from friends and family about Cadillac and its superior customer service. Jim Bobowicz has helped guide me through this whole process and he has made this transaction go very smooth. I picked up the car on Friday and I am still ranting and raving about Jim's excellent customer service, extremely accommodating personality and helpful attitude. I was very interested in the BMW 3 series until I met Jim Bobowicz and convinced me that a CTS is the route to go. We were able to communicate solely through e-mail which was very convenient. I just want to extend my thanks to Jim for a great job on helping chose a CTS. He has made car buying a whole new experience with excellent customer service. I believe Jim should be rewarded for such a great job and recognized as a top salesperson at Brogan. Again, thanks to Jim and Brogan Cadillac for a great experience. I will definitely spread the positive word about Jim and Brogan Cadillac.
Thanks!
- Steve Bellog
I am writing an e-mail to Brogan Cadillac dealership in order to express my gratitude and appreciation for such a wonderful experience leasing a brand new 2012 Cadillac CTS. For the last several months I have been in the market for a new car and I have heard some strong recommendations from friends and family about Cadillac and its superior customer service. Jim Bobowicz has helped guide me through this whole process and he has made this transaction go very smooth. I picked up the car on Friday and I am still ranting and raving about Jim's excellent customer service, extremely accommodating personality and helpful attitude. I was very interested in the BMW 3 series until I met Jim Bobowicz and convinced me that a CTS is the route to go. We were able to communicate solely through e-mail which was very convenient. I just want to extend my thanks to Jim for a great job on helping chose a CTS. He has made car buying a whole new experience with excellent customer service. I believe Jim should be rewarded for such a great job and recognized as a top salesperson at Brogan. Again, thanks to Jim and Brogan Cadillac for a great experience. I will definitely spread the positive word about Jim and Brogan Cadillac.
Thanks!
- Steve Bellog
I.R.T.
Victor Santana~Service Consultant & Rakesh Mehrotra~Sales Manager both are very knowledgeable and thorough with their work. They are an outstanding credit to the Brogan Cadillac agency.
J.L.H.
Brogan Cadillac is a fine dealership that exemplifies the name Cadillac. Chett Livingston is my salesman who is excellent at knowing his craft, is courteous, charming & a person who I would purchase ten more Cadillacs from. I love my car, Thank you.
J.H.
Brogan's service is excellent. The entire staff is
very professional. My service consultant Victor is always very courteous and
always sees that my vehicle is completed in a timely manner.
G.R.
Having recently purchased my Cadillac at another
dealership, which was a complete mistake, not only would I never purchase from
any other dealership, I would only recommend Brogan.
I.J.
I spoke to Ron Rodriguez today and the customer service there
is excellent. I did not feel as if I was being hustled into buying, everyone did
their best to make sure I was happy with my decision. I love the car, I will
definitely recommend Brogan to anyone I know looking to buy a car, Thank you
again Imani
D.N.
Mr. Chett Livingston and Mr. Rakesh Mehrotra provided superior service and I
would recommend them and the dealership to friends and family.
R.S.
My treatment at Brogan continues to be first rate.
My service advisor, Jack Dungan does a great job and always treats customers
with great attentiveness and professionalism.
G.M.
Dear Administrator,
I want to congratulate you on your hiring Doug in the service department. He is such a polite young man and is always willing to go the extra mile to give outstanding customer service. I was a customer at Brogan years ago and now that I have a Cadillac, it is comforting knowing that Doug Ferreira is on the other side of the phone if I have a problem. I am very satisfied with my service.
Sincerely,
Gloria Marcantuono
I want to congratulate you on your hiring Doug in the service department. He is such a polite young man and is always willing to go the extra mile to give outstanding customer service. I was a customer at Brogan years ago and now that I have a Cadillac, it is comforting knowing that Doug Ferreira is on the other side of the phone if I have a problem. I am very satisfied with my service.
Sincerely,
Gloria Marcantuono
T.S.
Good Morning Diana ,
It was a pleasure doing business with Brogan Cadillac your staff made my
experience purchasing a vehicle very simple. I have already spoke to a couple of my friends who were very moved by the vehicle
I purchased . When they are ready to purchase their vehicle I can ensure you that you will be the first person I contact.
L.A.M.
John Jones was wonderful to work with. He made the process enjoyable & was very accommodating.
M.Z.
Jack Dungan in service is awesome. I know how
stressful his job can be, but he never shows it when I am there. His attention
to detail is great and he always offers tips and advice. He is an asset to your
company.
C.S.
The Sales Staff, Joe Zito & the Manager, Rocky
and the GM TJ Ely, are terrific to work with. Their way of doing business is why
we have purchased three vehicles from Brogan Cadillac in the last three years
and will continue to utilize their outstanding service department via our
Service Advisor, Jack Dungan, who looks after all of our service needs.
T.P.L.
Our first time leasing a Cadillac we have always had Ford and Lincoln vehicles
and it was very refreshing at how easy it was to deal with this dealership there
was no pressure no gimmicks the price quoted over the Internet was what we got
and most important no sitting thru hours of negotiations and being bombarded by
managers trying to force you into higher payments like I have experienced in
every vehicle I have ever leased or purchased.
M.C.
I LOVE my SRX...my husband tells people I've been seen to hug it. Sad, but true.
The Brogan people have ALWAYS been amazingly polite, thorough and accommodating.
We could not be more pleased Thank you!
M.D.
I have purchased over 40 vehicles in my lifetime and by far Bob Gamble was the Best and understanding salesperson I have ever dealt with.
J.C.
My recent purchase experience with Brogan Cadillac
was handled in a thoroughly professional manner. I would recommend Brogan
Cadillac to any of my friends looking to purchase a vehicle.
S.H.
Salesman was excellent. Did not waste my time.
After shopping at other dealers only to walk out disgusted, we agreed on a deal
and done in under one hour at Brogan Cadillac.
D.N.
| Excellent service was provided by Mr. Chett Livingston and also from Mr. Rakesh Mehrotra. Being able to get answers to all of my questions without being hassled into buying was a plus and both gentlemen knew every detail about everything. I was very happy with the service that was provided. I am a very satisfied owner of a brand new 2012 CTS |
M.F.G.
Brogan Cadillac is a dealership that i would recommend to family and friends, we
did not have a sitter for the kids so we brought them to Brogan and they sat and
watch T.V. while we sat down and look at cars with our salesmen . Was with
Mercedes happy to be with Cadillac. Thanks again Michael Genovese
M.V.
I professionally recommend customer service re-tooling focusing on courtesy and
tacitness. I expect to be treated with courtesy when spoken to by all members of
the dealership. We are a three generation family that has purchased vehicles
from Brogan Cadillac since its tenure on lower Market Street, Paterson. That
being said, Victor Santana is a stellar employee and a grand example of the
Brogan spirit. Thank you Victor. I will be following-up with T J Ely Mercedes
K.M.
SERVICE WAS OUTSTANDING, EVERYONE WENT OUT OF THEIR WAY TO HELP ME, I HAVE NEVER
BEEN SO HAPPY WITH A AUTO TRANSACTION, I RECOMMEND EVERYONE I SPEAK TO , TO GO
TO BROGAN CADILLAC THEY TREAT YOU AS IF THEY KNOW YOU ALL YOUR LIFE, I WANT TO
ESPECIALLY THANK BOB GAMBLE,DAN FOSTER WHO HELPED ME SO MUCH IN THE OPERATION OF
THE CAR, AND LAST BUT NOT LEAST MELISSA, ALL DID AN OUTSTANDING JOB, THANK YOU
ALL KENNY MOLTA
W.H.W.
Customer service comes first at Brogan Cadillac.The reason I have been a
Cadillac customer since 1971.
R.D.D.
I have dealt with many other car and truck dealers closer to my home and I would
choose Brogan even if I had to drive farther. They really have their act
together. They know how to treat people
W.M.
Everyone at Brogan works hard to meet my needs and make sure that any repairs or maintenance my vehicle needs is completed efficiently. Does all of the above with a smile and fitting into my very busy schedule. From buying to owning a Cadillac, Brogan makes the experience great.
R.D.
It's a great vehicle. You don't know what comfort is until you drive a CTS. Thank you for a great experience. One that I find quite unusual and easy from the old car acquisition days. I found that Dennis Madigan was extremely knowledgeable on the product line and answered all of our questions. He made the sale! Someone should communicate with Dennis he did a great job.
J.A.S.
I AM VERY HAPPY I DECIDED TO VISIT BROGAN CADILLAC TO PURCHASE MY CAR. I HIGHLY RECOMMEND BROGAN CADILLAC
R.A.B.
Dear Greg,~~We wanted to say Thank You last time we say each other when we picked up our New 2012 Cadillac CTS-V COUPE last Thursday 3/29/12 at the dealership.~~We drove the car throughout the weekend and it was extremely enjoyable and needless to say very luxurious!~~Thank you for being very thorough and patient with all our questions and allowing up to make the right decision to choose the CTS-V COUPE. We totally love this car and look forward to satisfying travels in our future for the next few years. We appreciate all your outstanding professionalism and dedication to us and to the Cadillac brand. Anthony and I have been waiting for 3 years to get back behind the wheel of a New Cadillac CTS-V COUPE, and bringing us back to that familiar place again! And by the way, the color DIAMOND WHITE WITH THE SOLID BLACK RIMS looks simply...."HOT!" ~~The car is exceptional and a true pleasure to drive. We would like to personally thank you and your team at Brogan Cadillac of Totowa, NJ. We wish you and your family a Happy Easter and Passover Holiday! We look forward to seeing you again soon.~~Best Regards,~Robyn and Anthony Bulacan
P.R.
The service is always very professional from taking your requests to completing the work at Brogan Cadillac. From the salesmen to the mechanics you should be proud.
E.F.C.
I have to commend Jack who is my service rep .He has always been cor gel and has great people skills as I'm sure all your service reps do.I have to say it is a pleasure to be dealing with such a great organization like Brogan
J.D.
Paul and the rest of the staff at Brogan were wonderful, My wife and I have purchased several new cars in the past and this was the most wonderful experience. I originally contacted Paul via, GM's Internet site and I wanted a specific vehicle (2012 CTS V6, rear wheel drive manual transmission) Paul Located the vehicle and the transaction was wonderful. Good Job GM, and also "Great Car", it's a hidden gem. I'm in the auto industry and if more people were aware of this vehicle I can't see them buying anything else.
C.W.R.
I love Brogan. I have a 2008 CTS that I service there regularly and the service is terrific. I am glad that I found Brogan!
B.A.E.
We love this dealership! It is our second time buying a Cadillac from them. Cliff Beebe is great to work with and that is one of the reasons why we returned to Brogan once again.
J.A.C.
The staff is great...my service advisor Jack Dungan has been there for me with my previous car and strongly influenced me staying with the Cadillac family - manager Rakesh Mehrotra, who I have known for years made things works after sticking with it as I started "looking" a year ago...and Dan Foster had the patience of a saint and took me through all the "workings" of the new car....
R.S.
They are very helpful and warm to their customers at Brogan Cadillac. To thank the service managers, and Mr. Richard Horton, for his thoughtfulness, and explanations of what had to be done on my automobile. His patience, and knowledge was very informative and quite thorough. A very professional service manager, quite cordial, and considerate. Brogan Cadillac have quite a great service team.
J.A.S.
My service consultant @ Brogan is Jack Dungan & he has always delivered outstanding customer service for both of our Cadillacs, which were both purchased @ Brogan. It was the terrific sales staff, Joe Zito, Rocky & the GM,TJ Ely, along with the most customer friendly service consultants, that brought us back to Brogan and will keep our entire family as customers.
A.Z.
Great place to do business. Sales and service staff very attentive and helpful. Very happy with my second Escalade and other vehicles purchased.
D.D.
Very professional and knowledgeable, especially the service advisor Doug Ferriera. He was extremely helpful and offered his assistance in any way he could help.
J.M.
Tony my service advisor is a true professional. My service requests were done in a neat and quick manner and I couldn't ask for more.
P.T.F.
Thanks to Greg Milleman, this was one of the easiest and best car leases I have ever done. I have been leasing for the past 15 years!!
N.K.R.
I would recommend Brogan Cadillac and Jim Bobowicz a true professional. P.S. Love the Cadillac!
L.P.F.
This dealership is the most informative dealership we have dealt with. We are driving Cadillacs since 1985!
J.B.P.
I was very pleased with my experience with the dealer and sales dept. My family has been dealing with Brogan Cadillac for 20 years but this is my first experience with them and I was very pleased.
B.C.R.
Sales consultant was very helpfull and explained in detail the navigation, onstar, keyless features, bluetooth, seat controls, radio, traction control & stabil track magnetic ride suspension. I don't think he missed anything. Also helped me set in home and pair my phone.
J.C.
Jack Dungan was my service advisor. He is excellent and kept me updated through the entire repair process. Brogan also provided me with a loaner car.
D.M.
Jose Perez the service representative at Brogan is always a joy to work with. He's very attentive and keeps in constant contact during the process.
A.S.
The overall experience was, after all my years dealing with several dealerships six or so after all the vehicles purchased 12 probably, hands down Brogan Cadillac delivered just what I wanted. Thanks to Paul, Joe and the whole team.
L.D.
Tony Idone and the entire Brogan Service Team never fails me. From my family to yours; THANK YOU!
A.L.L.
Doug Ferreira the service advisor was extremely professional thorough and courteous. As were all the advisor's behind the service desk!
A.J.S.
These guys are the best. Great customer service! Brogan Cadillac should be the model that GM uses to train every other dealership. I love these guys! My salesman, TJ Ely, was just the greatest.
F.J.P.
Paul at Brogan was very informative about the car we were very satisfied with the dealership and personnel made buying the car a pleasure, can't thank him enough.
Thanks, it made our holidays!
Thanks, it made our holidays!
L.W.
My wife and myself want to send a special thanks for the exemplary work that your service advisor Mr. Doug Ferreira and service manager Richie Horton have provided numerous times. To stay competitive in the limousine industry is very challenging. The stress level can rise substantially when vehicles are not operating efficiently. However, coming to Brogan Cadillac has removed such concerns. Mr. Ferreira, heard my complaints and made it a point to keep me informed of the status of my vehicle(s). Mr. Horton has extended his professionalism to expedite the repair in a timely fashion. Thanks to the outstanding dedication and communication skills of these gentleman and the knowledge of your mechanic Joe, my vehicles maintenance down time has reduced significantly. Employees such as these are truly an asset to the work place. Keep up the good work.
M.A.B.
They are a 1st class dealership, My service rep Jack Dungan was very concerned about my problem and handled the matter very professionally.
J.A.
Brogan is an excellent dealership, would highly recommend. Would like to thank them for their service.
R.V.
Everyone at Brogan does a great job. The service is terrific; they explain everything and are there to help and answer questions. Jack and Vic are great; they are accommodating and make sure that they provide personalized service.
I.R.T.
There is no other caddy dealer that will ever come close to Brogan Cadillac. From Mr. Ely to Vic Santana, I have been coming here for many many years and have nothing but accolades to give to Brogan Cadillac.
A.B.
Overall I am very happy with Brogan: before getting my 2011 CTS, I owned Mercedes and BMW and I must say that Brogan Cadillac is by far a better dealership, with better service, than any of the MB and BMW dealers that I dealt with in the past. Should my next car be a Cadillac(by the way, I quite like the XTS) I would definitely consider Brogan as my first choice dealer.
L.P.T.
Great experience. Jim Bobowicz, my sales consultant was terrific. The dealership is to be commended for it's service and competency. I would most certainly recommend Brogan to friends and family.
A.J.C.
You are very fortunate to have Brogan Cadillac of Totowa as a dealership. I am extremely satisfied with this work.
G.J.O.
Cliff at Brogan did a great job. He was honest, diligent, professional and courteous. Because of the way he conducted himself, I leased from Brogan.
W.G.M.
Purchased many vehicles in the past, 1st time at Brogan, the best experience with a dealership & salesperson I have had. (and the SRX is awesome!!!)
F.G.M.
Everything about the experience of leasing my Cadillac CTS was superior. The salesman Cliff Beebe was extremely helpful, as were everyone who assisted me. One of the reasons for returning to lease another Cadillac was the quality of everything offered to me. Thanks again, F.G.M.
B.F.
I recently leased a 2012 SRX from Brogan. This is my second deal with Brogan. I assure you it will Not be my last. The name Cadillac is synonymous with luxury, style and class. The name Brogan, in my opinion is synonymous with the above as well as excellent customer service, professional staff and a solid deal on any vehicle you have. My sales person was Jim Bobowicz, whom I dealt with my first time at Brogan and intentionally sought on this purchase as well. He is professional, courteous and extremely knowledgeable about the Cadillac brand. He took the time to sit with me each time I made a purchase at Brogan and explain every single detail about the vehicle. Each time this was for well over an hour. My most recent purchase was a lease deal and although I do not know what kind of commission your sales associates make on a lease, I am sure it is nowhere near that of an actual new car purchase, yet Mr. Bobowicz treated me as if I was a cash buyer for the most expensive vehicle Brogan offers. I cannot express enough how much I appreciate being treated like a gentleman when I conduct such a major transaction. Although it may not seem like much to a person who sells cars on a regular basis, for someone who makes that purchase, it is a really big deal and comes with lots of nerves and butterflies in ones stomach. From myself and my family, thank you Brogan Cadillac and thank you Mr. Bobowicz. I will see you in three years when my lease is up to continue the experience. Thanks again.
A loyal customer,
B.F.
T.C.
I have purchased or leased many cars in my lifetime and I have dealt with many car salesperson's but I have never been as satisfied as I was with Ron, the salesperson who closed the deal on this car.He was professional, knowledgeable and went more than the extra mile to accommodate my crazy schedule. This is probably the first time I have walked away being completely satisfied with the entire experience.
M.K.L.
I was very impressed with the appearance of this facility as well as treatment from employees. Very professional!
K.P.S.
Brogan Cadillac and Rocky did a great job in both pre and post sales area. I had an issue, not with Brogan but with Cadillac and they made sure it was followed up until I was satisified. This is my third car from this dealership and I will be back!
Joanne H.
Hi Rakesh,
Diana Golonek was great she responded promptly to my e-mails with answers to my questions and most importantly she did not apply pressure which can be annoying when one is contemplation such a purchase as a car. I'm still researching the car but if i need anything additional I will be sure to contact Diana.
Thank you for your help.
Joanne H.
Diana Golonek was great she responded promptly to my e-mails with answers to my questions and most importantly she did not apply pressure which can be annoying when one is contemplation such a purchase as a car. I'm still researching the car but if i need anything additional I will be sure to contact Diana.
Thank you for your help.
Joanne H.
Dorothy T.
Diana,
I just came from your dealership and dealt with Paul Wurst. He was most pleasant... and yes I am soon to be the owner of a beautiful CTS Coupe. I wasn't planning on spending as much time as I did but Rocky and Paul worked some numbers and we were able to come to an agreement. Rocky is working on obtaining my "Dream Car." So far I am very pleased with your dealership. Thank you so much for being patient with me. It has taken me a long time to come to terms with me deserving my dream car and I cannot wait to pick it up.
Dorothy T.
I just came from your dealership and dealt with Paul Wurst. He was most pleasant... and yes I am soon to be the owner of a beautiful CTS Coupe. I wasn't planning on spending as much time as I did but Rocky and Paul worked some numbers and we were able to come to an agreement. Rocky is working on obtaining my "Dream Car." So far I am very pleased with your dealership. Thank you so much for being patient with me. It has taken me a long time to come to terms with me deserving my dream car and I cannot wait to pick it up.
Dorothy T.
Anne Q.
Brogan Cadillac has an excellent service department. I am very pleased with both the purchase of my car and more importantly the ongoing service. Thank you!
Mark M.
Everyone at Brogan is great! They're courteous, friendly and devoted to the customer. I highly recommend Brogan Cadillac to anyone. My sales consultant Cliff Beebe is terrific and Jack Dungan and the service team are superb!
Robert B.
I have had previous experience with my sales representative Dennis Madigan. His presentation and vehicle knowledge are excellent and above all he truly cares.
Patricia Y.
They took me right away without an appointment. Everyone was very pleasant and professional.
Susan M. & Ferdinand P.
Completely satisfied with all management, sales personnel, finance personnel and service personnel. Just can't say enough good things about Brogan Cadillac.
Richard S.
Knowledgeable, thoughtful, cooperative & great service department. Richard Horton and his fellow team mates were wonderful. Keep up the professional attitude.
Patricia E.
Thanks to the sales team at Brogan Cadillac for their efficient and friendly service. It makes buying a car a less stressful experience. I commend the team that provided me with the best service that I received at Brogan Cadillac.
Frank F.
Cliff and Diana were my sales representatives. They did an excellent job in locating this car. I was very happy!
Salvatore C.
VERY HAPPY with everyone there From Paul Wurst (salesman) to Rocky (manager) I have had many new cars but the "prep work" on this black truck was the best I've ever seen.
Sal C.
Sal C.
Salvatore G.
I'm completely satisfied with what they did in service. It rained there's no more leaks. They gave me a loaner car I'm completely satisfied.
Richard S.
They offered us both quality, professionalism and thorough care. Staff, particularly Rich showed we were valued and not just another customer.
Brian H.
I was very impressed that the Technician/Mechanic that will be working on my car called to introduce himself.
Kenneth D.
Joe Zito is the BEST Salesman I've ever dealt with. Tom Ely and T.J. Ely take a personal interest with the customer which is very reassuring , that things will get done!
Jeannette M.
Brogan Cadillac is the best when it comes to service!!! Tony is the best service advisor!! Would not go any other Cadillac dealer!!!
David K.
I am writing this letter to commend you on your sales and service, and your level of commitment to please the customer. I recently purchased a 2004 Deville that you took in on trade, and within the first week I found the fuel gauge not working properly when my wife ran out of gas on Route 46. When I purchased the car Jim Bobowicz was my salesman, who I thought was very professional and not a pushy salesman. He gave me the information on the car needed and the time to test drive both local roads and Rt 46 to get a good feel for the car. Most car dealers only let you go for a short drive and push a quick sale. After the sale Jim gave me his card and told me to call anytime with any problems. Well I called him on a Sunday on his day off he pleasantly handled a repair at no cost to me the following day. In most of my experiences in the past salesman are quick to make a sale then you're on your own, but Jim not only took care of everything but called to make sure there were no problems a couple of days later. This is the type of service that makes people want to come back again and again, and I'm sure you will be seeing me in the future when I need a car again.
Thank you,
David K.
Thank you,
David K.
Susan M.
Their selection of vehicles is wonderful the showroom and service areas are outstanding and their entire staff at Brogan is both courteous and professional.
Anthony P.
Dear Mr T. J. Ely
I would like to take this opportunity to compliment your service advisor Jack for exemplary service he had provided me. The caliber of people like Jack and his commitment to customer service is extremely important and is to be commended. His professionalism and ability exceeded my expectations.
I have always purchased Cadillac's and will no doubt be using Brogan Cadillac in the future. I will have no hesitation in recommending Jack and your dealership to others.
Thanks again to Jack, he is an outstanding employee.
I would like to take this opportunity to compliment your service advisor Jack for exemplary service he had provided me. The caliber of people like Jack and his commitment to customer service is extremely important and is to be commended. His professionalism and ability exceeded my expectations.
I have always purchased Cadillac's and will no doubt be using Brogan Cadillac in the future. I will have no hesitation in recommending Jack and your dealership to others.
Thanks again to Jack, he is an outstanding employee.
Sincerely,
Anthony P.
Mr. & Mrs. Mario D.
Hi Diana Golonek, we are very happy with our new vehicle. This is our 5th cadillac Most of them purchased from Brogan first in Paterson than in Ridgewood and now at Totowa. Your salesman Angelo Maas was a great help to us. He was very courteous, helpful and very accommodating We are sure to refer Brogan to our friends and relatives. Thank you again
Anthony S.
This was my 3rd CTS in 6 years. They did a great job and their Service Dept is Great also.
Ronald R.
Will definitely recommend Brogan Cadillac to friends and family! Chett was 1st class and solidified future business great job!
Joseph C.
The Best purchase experience of a new car that I've had in my life! Thank you Cliff and Brogan Cadillac.
Frank F.
Hey Diana it was a pleasure meeting you and Cliff. I just want to thank you for getting me the car I envisioned. This was the first time I purchased a car over the Internet and phone and I was in and out of Brogan in one hour. I will definitely recommend all my friends and family to you.
Robert S.
I am writing this brief letter to commend the service manager Rich Horton and service operations person Mary Ann for their efforts to assist me with a problem regarding the remote starter of my 2010 Cadillac SRX.
This problem was not due to a malfunction of the vehicle and when I call the service department many service people were busy with other customers. As a consequence Mary Ann connected me with Rich Horton. He listened to our problem and assured me that he would take care of it. I brought in my car and it was serviced at no expense to me.
It is because of these type of customer service that I have purchased two vehicles from Brogan Cadillac in the past four years.
This problem was not due to a malfunction of the vehicle and when I call the service department many service people were busy with other customers. As a consequence Mary Ann connected me with Rich Horton. He listened to our problem and assured me that he would take care of it. I brought in my car and it was serviced at no expense to me.
It is because of these type of customer service that I have purchased two vehicles from Brogan Cadillac in the past four years.
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