I am writing this brief letter to commend the service manager Rich Horton and service operations person Mary Ann for their efforts to assist me with a problem regarding the remote starter of my 2010 Cadillac SRX.
This problem was not due to a malfunction of the vehicle and when I call the service department many service people were busy with other customers. As a consequence Mary Ann connected me with Rich Horton. He listened to our problem and assured me that he would take care of it. I brought in my car and it was serviced at no expense to me.
It is because of these type of customer service that I have purchased two vehicles from Brogan Cadillac in the past four years.
Paul E.
It was a pleasant experience and Greg the salesman was a complete and knowledgeable gentleman.
Debra R.
I contacted Brogan Cadillac due to my electronic key to the car was not working. They immediately had a repair man come to my home with a new key which he programmed on the spot. I was completely satisfied with his performance.
We are proud to offer Cadillac Roadside assistance and will come to your location to assist you.
We are proud to offer Cadillac Roadside assistance and will come to your location to assist you.
Patricia C.
I wouldn't buy a Cadillac anywhere else. I think this is my 3rd CTS from Brogan and they have always been professional, courteous, friendly and knowledgeable. Every member of the staff that I have dealt with has always been outstanding; even when they weren't my salesman or serviceman. I wish I could get this overall quality of service everywhere I go.
Regina R.
This is only my second experience with Brogan and I forgot how professional the service staff is to customers. I will only Service my car with Brogan the staff was great.
Daniel N.
Daniel recently visited our Service Department and stated the you guys are the best ever! Professional speedy gentlemen and Jack is the greatest.
Robin J
I have been having my Caddies serviced by Brogan from my 1983, 1999 and now my 2008. I have been very pleased with the service advisers that I had and the wonderful results of the repairs. The 2008 was purchased when i came in for a winter oil change and service. The sales associate made me an offer that I could not refuse and I'm glad. They don't make the Caddies that I am used to but this SRX is pretty good for a crossover all wheel drive auto.
Keith
Special finance department is special, I'm 2 years into chapter 13 bankruptcy with a low credit score. I walked into Brogan in Feb 2010 to try to get a used car. It took till July 2010 but the staff in special finance worked with me (and my attorney and trustee in Virginia) and finally we did it. I'd like to adopt all of them. Hey, they're committed to helping people like me they have a system in place and they made it happen. Sure I paid a premium. But I can refinance for a lower interest rate in 2 years when the bankruptcy is cleared. And they never stopped believing that it could happen. My thanks to Bob, John and Jennifer in special finance.
Sedetra J
I must say at a down point in my life 3 People at Brogan made me feel like there is a brighter side. Jack, Jose and Tony. Thank you.
Our service department is not only committed to having each customer completely satisfied but ensure that each customer's day is a little brighter.
Our service department is not only committed to having each customer completely satisfied but ensure that each customer's day is a little brighter.
Michele D.
My parents were customers of Brogan many years ago and I was pleased to see that they still maintain their Top Shelf Care of their customers.
Michele's family were long time customers and we strive to make Michele 100% Completely Satisfied to ensure that she herself is a long time customer.
Michele's family were long time customers and we strive to make Michele 100% Completely Satisfied to ensure that she herself is a long time customer.
Jim N.
Jim recently visited our service department and had the pleasure of working with Jose Perez. Jim was blown away our service department. He was very very impressed and found us to be better than BMW, Lexus and Mercedes. He stated that the entire staff is calm and welcoming and Jose is an amazing service advisor.
Jim was 100% Completely Satisfied and looks forward to his next visit to Brogan Cadillac.
Jim was 100% Completely Satisfied and looks forward to his next visit to Brogan Cadillac.
Joseph A.
Joseph recently visited our service department for a recall and routine maintenance and had the pleasure of working with Tony Idone, one of our Service Advisers. Joseph was Completely Satisfied with his experience here at Brogan Cadillac and with Tony and our Service Department here is what he had to say...
"Overall excellence, clean, courteous service people, comfortable, and very generously equipped service waiting area, very accommodating service hours and a great selection of vehicles for future consideration. My car was from Crown, but now, I'm a BROGAN GUY!"
Tony and Our service department strives to ensure that each customer is completely satisfied from the moment the customer enters our lot and each and every time the return just as Joseph was.
"Overall excellence, clean, courteous service people, comfortable, and very generously equipped service waiting area, very accommodating service hours and a great selection of vehicles for future consideration. My car was from Crown, but now, I'm a BROGAN GUY!"
Tony and Our service department strives to ensure that each customer is completely satisfied from the moment the customer enters our lot and each and every time the return just as Joseph was.
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