Anatol R.

To Whom it May Concern in Cadillac Division of General Motors;

A few days ago Brogan Cadillac invited me to come and receive services for two GM Recalls. After receiving these services I was asked to provide my opinion about these and other services I was receiving in the last three years as an owner of a 2007 CTS. I want to use this opportunity to express my deep gratitude to Brogan Cadillac for their excellent service.

I bought my first Cadillac 2007 CTS in Brogan Cadillac Dealership in 2007. Both my wife and I we like this car very much and consider this car as the best car we have owned. Since 2007 my car has been serviced by Brogan  Cadillac dealership during regular maintenance services, recalls, and brake changes.

I and my family had many cars including, Alfa Romeo, Peugeot, Acura, Honda, Chevrolet, Volkswagen, and Subaru. The Brogan Cadillac service is by far better than in any of the above mentioned dealerships.

What is so impressive is that Brogan Cadillac service is individualized:  I am dealing with only one Service Consultant- in my case it is Mr. Jack Dungan, - who knows my car, treats me as the best friend and who always advises the optimal service procedure. Each time I come for service he suggests to get a complimentary rental car if the treatment needs more than a couple hours.

All other people in dealership, who answer phone calls, receive my messages, delivering cars, or receiving payments are very polite, and industrious.

Even free coffee in the waiting room is hot, the rarest case in our country today! Even more: the complimentary donuts are fresh!!!

As a technical person who works for decades in development and production of special materials for the best automotive companies such as Volkswagen, BMW, Mercedes-Benz, Navistar. I am really proud that Cadillac, Our American company, produces such good cars as my CTS and provide the maintenance service on the highest level possible.

I hope that Cadillac GM Division will continue improving Cadillac cars and services and soon will be one if not THE best car company operating in the U.S.A.

Anatol R. Ph.D of Morris Plains

We are proud to say its our pleasure and our goal to ensure that each customer is 100% Completely satisfied as Anatol was. 

David H.

David recently visited our service department and stated that Brogan Cadillac was by far the best dealership that he has ever been to.

George B.

 I was so pleased with the professionalism of not only the entire dealership but with Jose Perez. I am very appreciative of what he has done for me. Both  my wife and I own Cadillac's and we would not think of going anywhere else for service. All of Brogan's employees are nice and very helpful. I would recommend Brogan to all of my friends and family.

Lauren B.

Cliff Beebe provided superior knowledge, expertise and courteous service. He made the car buying experience a wonderful one and I would highly recommend him for the outstanding level of service he provided. I hope he will still be working at Brogan when I purchase my next Cadillac.



Cliff is dedicated to taking the time to assist every customer and to pay attention to detail and customer needs. 100% Customer satisfaction is his main goal. Ensuring Customers are completely satisfied every time from the initial phone call or email until even after they are driving down the road in their new vehicle.

Lauren M.

They are an excellent dealership, and I would highly recommend them to my friends.

Alex B

My Sales Guys - Cliff Beebe and Dan Foster (Internet sales) - had been extremely professional, helpful, and knowledgeable throughout the entire process, from the initial e-mail approach to the post sale phase. The whole purchasing experience was a breeze: Financing and negotiation was honest, straight-forward and stress-free. Cliff spent a good hour and a half explaining all the features of the vehicle and even after i actually drove home, he called me on my cell to make sure that everything was OK. Even my friend, who accompanied me at the dealer for vehicle pick-up, was impressed by the level of service and attention to the customer. This is not only my first Cadillac, but also my very first American car: as a previous owner of Mercedes, BMW, Infiniti, and Volvo, I am extremely satisfied with the overall quality of the vehicle. My CTS 3.6 Premium is-by far- a much better ride than any of my previous vehicles. This car is a masterpiece, the perfect compromise between two worlds: on one hand I feel like I'm behind the wheel of the boldest, meanest, darth-vaderish batmobile, on the other I feel pampered in a cocoon that rides as smooth as velvet and as quiet as the gentlest breeze. A Dr Jekyll and Mr Hyde engine resides under hood: the output of the 304 horsepower's is always fulminous and spans from the quietest whisper to the meanest raging scream.

Loaded with all the most up-to-date comfort, media and entertainment accessories, this is the perfect companion for both my business and leisure trips. The staff at Brogan are absolutely the best: extremely professional, knowledgeable and genuinely attentive to my needs. Never before the experience of purchasing a new vehicle was so pleasurable, easy and stress-free.

Cliff Beebe and Dan Foster are committed to 100% Customer satisfaction. They strive to impress and wow every customer every time. Customer satisfaction is their main goal in the Internet Department.

John P.

Dear Brogan Cadillac,

On January 28, 2011, I needed my DTS towed into your dealership for an emergency repair. I also had an open date for an unrelated repair, but didn't set up an appointment.

Jack Dungan of the Service Department accommodated me from the first phone call to the towing drop-off. he did a superb job. He took fast work to the problem and managed to find time to get in the other repair that I needed.

His actions in this matter were highly professional, efficient, and courteous. In fact the entire Service Department Staff is top notch.

Thanks again,

John P

Jacks commitment to  customer satisfaction is evident in his daily performance. He will strive to ensure that all of our customer are 100%  Completely Satisfied.

D.H.

 "By far the Best Dealer I have been to"
D.H. of Weehawken

Margaret S.

Mr. Ely,

I would like to take this opportunity to share with you the exceptional service I received from Mr. Rakesh (Rocky) Mehrotra. I leased a new 2011 Escalade at the end of January. Mr Mehrotra is courteous, professional and extremely knowledgeable. It was an absolute pleasure to work with him on this transaction. I would not hesitate to recommend your dealership due to the outstanding service I received from Mr. Mehrotra. I look forward to meeting my future vehicle needs at Brogan Cadillac.

Best Regards
Margaret S.

Don L.

Dear Nicole,

I just wanted to say thank you for your professionalism and caring attitude in trying to help me with my car problem in New Jersey a few weeks ago. As you know I was very unhappy and frustrated with my 2009 STS and overall Cadillac attitude in helping me get home hours before a blizzard was going to hit our area. You did your best to represent Cadillac and Brogan Cadillac should be proud to have you representing their company. Thanks for the gas card and if i ever move to New Jersey, I will most certainly, because of you, do business with Brogan Cadillac.

Thanks Again

Don L of Roslyn NY

Just another example of striving for 100% Customer satisfaction. As our Customer Service Manager Nicole makes it top priority to ensure that our customers are completely satisfied and endure the most pleasant experience at Brogan Cadillac.

Joan P.

Hi Rakesh;

Just wanted to take this opportunity to thank you for the way you handled the recent sale of my new 2010 CTS.

As always, you were professional- courteous and extremely knowledgeable.

With thirty years of experience in the automobile industry and Clairmont and especially with Cadillac, I rely on your background and because over the last fifteen years you have never let me down. Having been a Clairmont client for many years, I purchased the car Brogan because of the way you handled all of my previous purchases.

Brogan Cadillac is lucky to have you selling for them and assisting their sales staff and Cadillac is fortunate to have you representing their products!!!

By the way, it was nice seeing Dan Foster again- he did a great job pointing out all the features on the car.

Good Luck at Brogan Cadillac.

Sincerely,
Joan P of Hackettstown.

Rakesh and Dan personally ensure that all customers are not only completely satisfied but are happy with their overall experience at Brogan Cadillac.

Mitch K.

To: Brogan Cadillac-Owner

I am writing this letter to let you know that I sincerely appreciate all the efforts of Rakesh Mehrotra regarding my recent lease of a Cadillac CTS from Brogan Cadillac. Rakesh was very helpful with not only the selection of the vehicle that was right for me but also working out all the details regarding the lease, which included monthly payments that I felt comfortable with. I was highly impressed with not only his ability but more importantly with his WILLINGNESS to understand the aspects of the lease that were most important to me.

One of the reasons I came to Brogan was because of my very favorable dealings with Rakesh while he was at Clairmont Auto Group located in Caldwell, New Jersey. He is, in my opinion, highly professional, knowledgeable, and listens to what the customer is looking for. I want to thank Brogan Cadillac and Rakesh for making my recent automobile search a highly pleasurable one.

With Best Regards,

Mitch K
Caldwell

In striving for 100% Customer satisfaction Rakesh pays attention to every detail and is attentive to customer needs. Rakesh recently won top 100 Salesperson in the country, placing 42nd.

Robert B

Dear Brogan Cadillac;

I would like to take the time to commend one of your service consultants. His name is Jack Dungan. Last week on Thursday December 30, 2010 I brought my Cadillac DTS to be Serviced. First and foremost Jack addressed my concerns as a true professional. I had warranty issues and he took care of business. He also set me at ease. I also appreciated the fact that I was given a rental in the interim.

Today I picked up my vehicle and the treatment and service that I received was outstanding. All of my concerns were addressed I personally want to have Jack recognized for doing an outstanding job. It's having an employee like him that makes a difference. Not only will i continue to have vehicles serviced at your place I will probably purchase my next Cadillac at your dealership and recommend to others.

Thank you once again for the outstanding service.

Sincerely
Robert B, Fairview

We are proud to say its our pleasure and our goal to ensure that each customer is 100% Completely satisfied as Robert was.